Operational monitoring for large-scale measurement

We provide complete technical support for meter reading operations, through real-time monitoring, data validation, reporting and IT integration, using dedicated operational structures for continuous control of field processes and data flows.

Consultancy
Services
alt="End-to-end control of data flows"

End-to-end control of data flows, from reading to integration into commercial systems

We provide end-to-end technical support for large-scale meter reading operations, through real-time monitoring, data validation, reporting and integration with IT systems. The activities are carried out through dedicated operational structures, which ensure continuous control over field processes and data flows.

The main functionalities include monitoring and managing bidirectional data transfers (SAP–myAVIS, SAP–INDEX), allocation of read units, validation/invalidation of field data, anomaly detection and error correction.

The service processes large volumes of data, including approximately 2,500 monthly analyses and reports, more than 1,000,000 validated readings/month, more than 1,600 daily reports and more than 4,000 call-center interactions, using approximately 70 types of reports: daily, weekly and on-demand.

The technical area covers the administration and development of INDEX, FSM, myAVIS MR, CHARISMA applications, workflow automation and complete IT project lifecycle management: testing, integration, Go-Live and post-Go-Live support. Data is processed and validated centrally to support billing flows, using predefined reporting structures.

The infrastructure includes a virtualized IP Call-Center platform (3CX PRO), hosted in a VMware environment, with support for SIP trunking, IVR, CRM integration, real-time monitoring (wallboard), call recording and automatic reporting in CSV/XLS/HTML formats.

The service enables proactive operational control, high data accuracy, and secure integration of field-validated data into the customer’s systems.

0 MIL

validated readings/month

0

Analytics Reports/Month

0

Reports generated daily

+ 0

Call-center interactions

~ 0

Types of reports (daily / weekly / on-demand)

01

Processing and validation of measurement data

We manage large volumes of data from meter readings, through validation, invalidation and correction processes, which include detecting anomalies and verifying the consistency of data before they are used in business processes.
02

Data flow management and systems integration

We ensure the monitoring and management of bidirectional data flows between operational and commercial systems (SAP – myAVIS, SAP – INDEX), including the allocation of read units and data synchronization between platforms. The dispatcher ensures the management of the facilities by executing the orders received from the higher levels of dispatching, including power limitations, adjustments and operational maneuvers.
03

Energy system integration and compliance

The dispatching activity involves continuous interfacing with transmission and distribution operators, through telemetry flows and real-time data exchange. Operational procedures, dispatching orders and reporting are managed, in accordance with ANRE regulations and operating requirements in the National Energy System.
04

Operational analysis and reporting

We generate analyses and operational reports based on the collected data, using standardized and configurable reporting structures (daily, weekly, on demand), for performance monitoring and decision support.
05

Application administration and process automation

We manage and develop operational applications (INDEX, FSM, myAVIS MR, CHARISMA), implementing automated flows that optimize data validation, reporting and integration processes. These platforms provide complete transparency on the plant and support for operational decision-making.
06

Call-center operation and operational support

We manage interactions with end users through dedicated call-center platforms, providing real-time monitoring, call recording and automatic reporting, integrated into operational flows.
07

IT infrastructure management and platform operation

We operate the IT infrastructure that supports the service, including virtualized platforms and integrated communication systems, ensuring availability, security, and continuous operation.